Shipping Information

ALOVELI Shipping Information

At ALOVELI, we are thrilled to offer FREE shipping on all orders, ensuring you get the best value with every purchase!

Order Processing Times

Once your order is placed, please allow 1-3 business days for us to process and dispatch it. Your order is considered dispatched once it has been handed off to our shipping carrier and is on its way to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The delivery time of your package depends on the overall transit time after your order has been dispatched. Various factors, including your location, can influence this timing. Below are the estimated delivery times based on your country of residence:

🇺🇸 United States: 5-10 business days
🇨🇦 Canada: 7-14 business days
🇬🇧 United Kingdom: 7-14 business days
🇦🇺 Australia: 10-20 business days
🌍 Rest of the World: 15-30 business days

Please be aware that during peak times and holidays, shipping carriers may experience delays in transit times and tracking updates. If your order is being shipped internationally, there may also be unexpected customs delays that could extend the overall delivery time.

Order Changes and Accurate Shipping Details

It is essential that your shipping details are accurate and complete at the time of checkout. Incomplete or incorrect details may lead to delays in processing or even order cancellation. If our system detects any address issues, our customer support team will reach out via email within 3 business days of your order being placed to verify your details. If we do not receive a response within this timeframe, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at contact@aloveli.com within 24 hours of placing your order. While we will do our best to accommodate any changes, we cannot guarantee that changes can be made after this time.

Delayed Delivery

At ALOVELI, we understand how important timely delivery is to you, and we strive to ship all orders as quickly as possible. However, please note that delivery delays can sometimes occur due to circumstances beyond our control.

For example, courier partners may experience unexpected delays during transit, such as severe weather or transportation disruptions. In such cases, we will work closely with the courier to ensure your package is delivered as soon as possible.

There may also be unforeseen issues that delay the processing or shipment of your order, such as product availability, address verification problems, or payment processing delays. We will notify you promptly if any issues arise that could affect your delivery.

Please understand that ALOVELI cannot be held liable for delivery delays caused by external factors beyond our control, and we cannot guarantee exact delivery dates. However, we will keep you informed about the status of your order and provide any assistance we can to resolve any issues.

Lost or Stolen Packages

We know how frustrating it can be to experience a lost or stolen package. While we take every precaution to ensure your package arrives safely, once it is handed over to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at contact@aloveli.com, and we will do our best to assist you.

We recommend reaching out to the courier directly to file a claim for lost or stolen packages. Courier companies typically have a claims process in place, and they may require additional information from you. We will also contact the courier on your behalf to follow up on the claim and provide you with updates.

Please note that ALOVELI is not responsible for lost or stolen packages once they are in the hands of the shipping carrier, and such cases fall outside of our refund policy. However, depending on the situation, we may offer a replacement if the package is not found or delivered.

Shipping Policy Changes

ALOVELI reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use ALOVELI products, you are indicating your acceptance of this Shipping Policy, including any modifications that may be made to it.

We encourage you to review this policy periodically to stay informed about any changes or updates that may affect your orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at contact@aloveli.com.